Information

Privacy Policy

Bioaqua.pk ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, who we share it with and what choices you have.

1. Information We Collect

We collect only what we need to run our store:

Personal details: your name, phone number, email address and delivery address.
Order details: the products you buy, your payment method and transaction information.
Account details: if you create an account, your login details.
Technical data: your IP address, browser type, device information and the pages you visit.
Communications: messages you send us by WhatsApp, email, phone or live chat.

2. How We Use Your Information

We use your information to:

process, deliver and confirm your orders
contact you about your order, such as confirmation and delivery updates
provide customer support
improve our website and product listings
prevent fraud and keep transactions secure
send you updates and offers, only if you agree

Some of the products we sell relate to personal health. We use order details only to fulfil your order and provide support. We don't use them for any other purpose, and we limit staff access to them.

We do not sell, rent or trade your personal information.

3. Who We Share It With

We share information only where needed, with:

courier companies, to deliver your order
payment or banking partners, where applicable
service providers who help us run the website or support customers, such as hosting and analytics
legal authorities, where the law requires it or to prevent fraud

These parties may use your data only for the service they provide to us.

4. Cookies

Our website uses cookies. When you first visit, you can accept all, reject non-essential cookies or choose your preferences. We use:

Essential cookies, which the site needs to work, such as your cart.
Analytics cookies, which help us understand how visitors use the site.

You can also block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

5. How We Protect Your Data

Our website uses a secure (HTTPS) connection.
Access to customer information is limited to staff who need it.

No online service is completely risk-free, but we work to protect your information.

6. How Long We Keep Your Data

We keep order and account information for as long as needed to provide our service, handle returns and meet legal or accounting requirements.

7. Your Choices and Rights

You can:

ask what personal information we hold about you
ask us to correct or update it
ask us to delete it, where we are legally able to
opt out of promotional messages at any time

To make a request, contact us using the details below. We will reply within 24 hours.

8. Children

Our website is not intended for children under 18, and we do not knowingly collect their information.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.

10. Contact Us

Email: contact@bioaqua.pk
Phone / WhatsApp: 0322-6556885
Support hours: 24 / 7

You can also visit our Contact page. See also our Terms and Conditions

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