Return Warranty

Returns, Refunds and Damaged Items

We want you to be happy with your order. This page explains when you can return a product, how to do it, and what to do if something arrives damaged or incorrect.

1. Returning a Product You Don't Want

You can return a product if:

• you contact us within 7 days of delivery
• the product is new, unused and unopened, and still sealed in its original packaging
• it comes back with its original box and labels

We cannot accept returns of:

• opened, used or unsealed products, for hygiene and safety reasons
• products missing their original packaging
• any other exclusions, such as sale or clearance items

Return shipping: you pay the cost of sending back a product you simply don't want. If the item arrived damaged, defective or incorrect, we cover the shipping.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, expired or not what you ordered:

1. Contact us within 7 of delivery.
2. Send your order number and clear photos of the product, the batch code and expiry date, and the outer packaging.
3. We will review your claim and offer a replacement or a refund. 

3. How to Request a Return

1. Contact us by email at contact@bioaqua.pk or on WhatsApp at 0322-6556885. Give your order number, the product and the reason.
2. Wait for approval. We will confirm within 24 hours and give you return instructions. Please don't send anything back before we approve it.
3. Send the product in its original packaging.
4. We inspect it when it arrives.

4. Refunds

• Approved refunds are processed within 7 business days after we receive and check the returned product.
• We refund by the original payment method.
• If a return is not accepted, we will contact you again. 

5. Product Quality and Manufacturer Guarantees

Supplements and skincare products are consumable items. They don't carry a repair warranty. If a product is faulty, expired or tampered with when it arrives, follow Section 2.

Please check the expiry date when your order arrives.

If a product causes a reaction, stop using it and speak to a doctor. You can also tell us, and we will pass it to the manufacturer.

6. Cancelling an Order

You can cancel an order only before it has shipped. See our Terms and Conditions for details.

Need Help?

Email contact@bioaqua.pk, message us on WhatsApp at 0322-6556885, or visit our Contact page. You can also read our Refund page, Payment page and Shipping page.